We suggest that you read our product FAQs. The answers to many common issues can be found there.
Other popular references include:
We provide one year of free email support from the time of purchase. Our help help desk is staffed 24/7 and we respond to most email support requests within one business day.
When emailing support it is very helpful it you include
One year of free upgrades. We will notify licensed users by email in the event that enhancements become available. If your email address changes, we encourage you to notify us so that we may update our records.